Shipping policy

Toys and Stuff ("we", "our", or "us") operates the website https://thetoysandstuff.com.

By placing an order through our website, you agree to the terms outlined below. These terms are designed to ensure transparency and provide a clear understanding of our shipping process.

1. General

All orders are subject to product availability. While we strive to maintain accurate inventory levels, stock discrepancies may occasionally occur.

If an item becomes unavailable after your order is placed, we will:

  • Ship any available items from your order

  • Contact you regarding the unavailable product

  • Offer the option to wait for restocking or receive a refund

2. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your order and delivery location.

All applicable shipping fees will be clearly shown before payment is completed.

3. Returns & Refunds

3.1 Change of Mind Returns

We accept returns under the following conditions:

  • Return request submitted within 30 days of delivery

  • Item is unused, unopened, and in original packaging

  • Customer is responsible for return shipping costs

Refunds are processed after inspection and approval of the returned item. Original shipping fees are non-refundable.

3.2 Warranty Returns

We honor valid warranty claims submitted within 90 days of delivery.

For approved warranty claims:

  • Customer covers return shipping initially

  • Return shipping costs may be reimbursed upon approval

  • Customers may choose between:

    • Refund

    • Store credit

    • Replacement product (subject to availability)

4. Delivery Terms

4.1 Delivery Time

Handling Time:
1–3 Business Days

Economy Shipping:
5–8 Business Days (Free)

Standard Shipping:
3–4 Business Days (£15)

4.2 Dispatch Time

Orders are typically dispatched within 1–3 business days after payment confirmation.

We operate Monday through Friday, excluding public holidays.

4.3 Address Changes

Address changes can only be made before an order has been dispatched.

4.4 Out of Stock Items

If an item becomes unavailable:

  • Available products will be shipped immediately

  • Backordered items may be shipped separately when available

  • Alternatively, a refund may be offered

4.5 Delivery Delays

If your order has not arrived within the estimated delivery timeframe, please contact our support team for assistance.

5. Tracking Information

Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor your shipment's progress.

6. Damaged Parcels

If your parcel arrives visibly damaged:

  • Refuse delivery where possible

  • Contact us immediately with photos and order details

7. Shipping Insurance

All shipments are insured during transit.

7.1 Damaged Items

If an item is confirmed damaged during transit, we will arrange a replacement or refund where appropriate.

7.2 Lost Orders

If a shipment is confirmed lost by the carrier, we will provide either:

  • A replacement item, or

  • A full refund

8. Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, returns must follow the return procedures outlined in this policy.

9. Contact Us

If you have any questions regarding shipping, delivery, returns, or your order, please contact us:

20 Molesworth Rd, Stoke, Plymouth PL1 5LZ, United Kingdom

Phone: +44 7547 329571

Email: help@thetoysandstuff.com